FAQs
What are your shipping policies?
if you have any specific questions about your order, please email me at artbyeri98@gmail.com
we are not responsible for delayed transit
once the package is marked “delivered”, we are not responsible for any lost or stolen packages
please be patient with orders around holiday times
PLEASE NOTE: Orders provided with and an incorrect address will be charged an additional shipping fee to cover the cost of resending the parcel if the correct address is not provided before dispatch.
Do you ship internationally?
Yes, I have shipping for select countries (UK, Canada, Australia, Germany, Austria, Netherlands, New Zealand). If you are outside of that please email me at artbyeri98@gmail.com and I can give you a quote on shipping! I am based in the US, so shipping internationally typically costs around $20!
Shipping international can take anywhere from 1-4 weeks, so please be patient if you have an international order!
What is your return policy?
all sales are FINAL!
returns are not accepted unless product is damaged during transit. Photo proof must be provided within 14 days of delivery for an exchange/return. Please contact me through artbyeri98@gmail.com
How are orders packaged?
posters are rolled, bagged, and sent in an eco-friendly mailer tube
small prints are sealed inside an acid-free cellophane bag with a chipboard to avoid weather damage or bending. They are then packaged in an eco-friendly rigid mailer!
What paints do you use?
I use “Golden Acrylic” for my acrylic paintings
I use Winsor & Newton Oil Colour paint tubes for my oil paintings
my brushes are typically Aspen Princeton brand
I paint on gallery wrapped canvases
Do you accept commissions?
I am open for most commissions! I normally accept them based on subject matter (I mostly focus on floral paintings or video game paintings). If you are interested please reach out through artbyeri98@gmail.com
If you’re interested in a video game painting, I kindly ask to provide the screenshots of exactly what you’d like. Please take screenshots of your gameplay to send over- it will help me determine pricing
Do you sell original paintings?
Yes! I have select originals at the very bottom of my shop
If you’d like to purchase an original painting that’s not listed, please message me at artbyeri98@gmail.com
the pricing of my paintings are reflected by how long they took me. Each painting is unique in price